1. Validity of Sales Terms a) The Sales Terms apply to the rights and obligations arising from the purchase of goods between customers (hereinafter referred to as the Customer) of Rivor.ee online store and AS Rivor (hereinafter referred to as Rivor.ee). b) In addition to these terms, the legal relationships arising from the purchase of products from the Rivor.ee online store are regulated by the laws of the Republic of Estonia. c) Rivor.ee reserves the right to make changes to the sales terms and prices. Such changes will be reflected on the Rivor.ee website.

2. Prices a) All prices in the Rivor.ee online store include a 22% value-added tax, and all prices of goods sold in the online store are in euros. b) For purchases with a total weight of up to 30kg and dimensions not exceeding 64x38x39cm, a delivery fee of 4.5€ is added. For purchases with a total weight exceeding 30kg and/or dimensions exceeding 64x38x39cm, a delivery fee is added based on weight. c) Prices are valid from the time of order placement until the expiration of the payment deadline for the order (7 days from the time of order placement). d) If an order is placed before changes to the sales terms or prices, the conditions applicable at the time of order placement will apply to the legal relationship between the Customer and Rivor.ee. e) The Seller has the right to withdraw from the sales transaction and demand the return of the goods if the price of the goods on the Website has been significantly misquoted due to error.

3. Order Placement a) Add the desired products to the shopping cart. b) To start placing an order, click on the "Order" link in the shopping cart. c) Next, choose whether you want to place the order as a guest or through a customer account. d) On the order placement page, fill in the required fields, select the suitable method of product delivery, and click on the "Place Order" link. Then, an invoice will be displayed on the screen, which you can conveniently pay via online bank transfer, domestic payment, or cash/card payment upon pickup.    

   Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank   

   NB! When paying with online banking, be sure to click the "Return to Merchant" button on the bank's page.

   Payments are processed by Maksekeskus AS. Payment takes place outside the Web Store in a secure environment – for online bank transfers, in the secure environment of the respective bank, and for credit card payments, in the secure environment of Maksekeskus AS. The Seller does not have access to the customer's bank or credit card details. The contract comes into force upon receipt of the payment amount in the Web Store's bank account.

   The Web Store owner is the data controller for personal data and provides the necessary personal data for payment to the authorized processor Maksekeskus AS.

   Data for making domestic payments can be found on the invoice page sent to your selected email address after order confirmation. e) Upon order confirmation, a summary of the order will also be sent to the email address provided during the order placement process, in case you wish to pay for the order later. f) Unpaid orders will be canceled 7 days after the order placement.

4. Entry into Force of the Sales Agreement a) The sales agreement enters into force when the total amount of the order has been received in the AS Rivor account.

5. Delivery

Goods ordered from the online store are delivered only within Estonia!

a) After the entry into force of the sales agreement (payment of the invoice by the Customer), Rivor.ee will assemble the order and hand it over to our logistics partners for delivery. The buyer can choose between OSC courier, Omniva, or Itella parcel terminal for receiving the goods. b) The delivery deadlines shown on the Rivor.ee website are valid from the time of payment of the invoice. Domestic shipments reach the destination designated by the buyer within 7 working days from the entry into force of the sales agreement. In exceptional cases, the Seller has the right to deliver the goods within up to 45 calendar days. c) To ensure prompt delivery, please be careful when entering delivery details during order placement. d) Shipments damaged during transport, where the products but not the product packaging have been damaged, will be replaced for the Customer. If replacement is not possible, compensation for the damaged goods will be offered. e) Rivor.ee is not responsible for delays in the delivery of goods if the goods have been handed over to the logistics partners by the promised delivery date to the Customer, but the delay in delivery is due to circumstances that Rivor.ee could not influence or foresee.

6. Right of Withdrawal a) After the delivery of the order, the Consumer has the right to return the ordered products within 14 days. b) The products to be returned must be unused and unopened in their original packaging. c) In case of withdrawal from the sales agreement, the initial shipping cost will also be refunded to the Customer in addition to the price of the goods. d) The cost associated with returning the goods is borne by the Customer (up to €10). Rivor.ee will bear the cost of returning the goods if the delivered goods differ from those ordered. e) To return the goods, a Goods Return Application must be submitted to the email address rivor@rivor.ee within 14 days from receiving the goods. The Customer will be contacted, and the return of the goods will be coordinated as soon as possible but no later than within 14 days. f) The refund for the returned goods will be made to the Customer after the returned goods have been checked, but no later than within 14 days.

7. Liability a) Rivor.ee is responsible to you, and you are responsible to Rivor.ee for damages caused by the violation of these terms in cases and to the extent provided for in the laws of the Republic of Estonia.

8. Force Majeure a) Rivor.ee is not liable for damages to you or delays in the delivery of goods if the damage or delay in delivery is due to circumstances that Rivor.ee could not influence or foresee.

9. Protection and Security of Personal Data a) Information and personal data collected during visits to the Rivor.ee website and order placement are treated confidentially and will not be disclosed to third parties. b) Encrypted data communication with banks ensures the security of the Customer's personal banking details, and Rivor.ee does not have access to them.

10. Procedure for Submitting Claims

a) Rivor.ee is responsible for non-conformity with the terms of the sales agreement or defects in the goods sold to the Customer that occur within two (2) years from the delivery of the goods to the Customer. b) Rivor.ee is not responsible for defects arising due to the Customer's actions, defects arising from irregular storage or use of the product. Defects include product defects but not packaging defects. c) In case of non-conformity with the product requirements or defects, the Customer has the right to demand the replacement of the product with a compliant or defect-free product or the withdrawal from the sales agreement and return of the goods at the expense of Rivor.ee. In case of withdrawal from the sales agreement, Rivor.ee will refund the amount paid for the goods, including the shipping cost, to the Customer's desired bank account within 30 days after the return and inspection of the goods and the identification of defects. d) In case of non-conformity with the product requirements or defects, please send a complaint to the email address rivor@rivor.ee, specifying the name of the order placer, contact phone number, order number, and a precise description of the non-conformity or defect. e) Claims in case of non-conformity with the product requirements or defects must be submitted within two months from the discovery of the non-conformity or defects. f) All claims will be reviewed, and the Customer will be contacted as soon as possible but no later than within 14 days from the receipt of the claim.

11. Consumer's Right to Apply to the Consumer Disputes Committee

If the Web Store has refused to resolve the Consumer's complaint or the Consumer disagrees with the solution offered by the Web Store and believes that their rights have been violated or their interests harmed, the Consumer may file a complaint with the Consumer Disputes Committee through the Consumer Protection Board or the court. The Consumer may file a complaint personally or through a representative. The contact details of the Consumer Protection Committee are provided on the Consumer Protection Board's website. For the resolution of problems arising in European Union member states, consumers can turn to the European Union Consumer Advisory Centre. The Seller reserves the right to adjust prices.